911 Dispatcher, Communications Officer, Communications Operator, Communications Specialist, Dispatcher, Emergency Communications Operator (ECO), Police Dispatcher, Public Safety Dispatcher, Telecommunicator
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
- Question callers to determine their locations and the nature of their problems to determine types of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Data base user interface and query software — 911 system information databases; Law enforcement information databases; National Crime Information Center (NCIC) database; National Law Enforcement Telecommunications System NLETS
- Helpdesk or call center software — Computer-aided dispatch software; Spillman Technologies Spillman Computer-Aided Dispatch
- Office suite software — Corel WordPerfect Office Suite; Microsoft Office Hot technology
- Presentation software — Microsoft PowerPoint Hot technology
- Spreadsheet software — Microsoft Excel Hot technology